By Kevin McClarren, Owner, Home Care Assistance
Home care agencies provide services that range from home support such as cleaning, cooking and running errands to help with transportation to MD appointments and more.
To receive quality assistance, it's important to know what questions to ask so that you hire the home care agency that's right for you.
To help you sort through your options, ask questions to help you evaluate the services. There are several facets to home care, and asking the right questions up front can help you choose the best agency for your needs.
Agency qualifications
• How long has the agency been in business?
• Is the agency evaluated and accredited by a governing agency such as The Joint Commission's Home Care Accreditation Program?
• Is the agency licensed by the state? Most states — but not all — require agencies to be licensed and reviewed regularly. These reviews may be available upon request and can be valuable for gauging the quality of an agency. To obtain a report, contact your state health department.
• Can the agency provide references? Ask for a list of doctors, hospital discharge planners and former clients who have experience with the agency.
• How does the agency protect client confidentiality?
• What are the credentials of the providers?
Quality of care
• What is the professional training of the staff?
• Will the agency provide you with the services of nurses aides, CNAs or therapists? Will they work directly with you, your family members or your doctor?
• Are the caregivers bonded and insured?
• Does the agency provide a supervisor to evaluate the quality of home care on a regular basis?
• Does the agency have references on file for home care staff?
• Do employees seem friendly and helpful?
Costs
• How does the agency handle expenses and billing? Does the agency provide literature explaining its services and fees? Does it provide detailed explanations of all the costs associated with home care?
• What resources does the agency provide to help you get financial assistance, if needed?
Understanding services
• Is there a written plan that details services to be provided by each caregiver? Documents — including financial arrangements — should be given to you before service begins so that there's no misunderstanding about the service to be provided.
• Does the agency provide a brochure that outlines fees, eligibility requirements and services provided? Many agencies provide a "patient's bill of rights" that outlines the rights and responsibilities of all parties involved.
• Will you be involved in planning for care or making changes to the care plan?
• Who will be working in your home, and what are his or her specific duties?
• What procedures does the agency have for emergencies? Are caregivers available round-the-clock? Is someone on call?
• How does the agency address and resolve problems? Who can you or another family member contact with requests, questions or complaints?
• Does the home care agency require that you have a primary family caregiver as a condition of admission? If so, what will be required of that person?
• How many hours of coverage a week are allocated?
Brought to you by Home Care Assistance of North Central New Jersey. Serving North Jersey, Central Jersey, North/Central Jersey, Essex County, Morris County, Warren County , Union County , Somerset County , Raritan Valley , and Hunterdon County.
Located at Warren Twp(near Watchung) and Parsipanny, NJ our office hours are 9 AM to 5PM Monday through Friday. For our valued clients, we have a care manager on call 24 hours a day, 7 days a week.
Call your local office today at (908) 668-8200 or e-mail us directly at km@homecareassistance.com - We look forward to talking with you and providing your in-home care needs.
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